At alam4d, your privacy is not an afterthought — it is a foundational commitment. This Privacy Policy explains exactly what personal data we collect, why we collect it, how it is used and protected, and what rights you hold as a Member of our platform.
We collect only the personal data that is strictly necessary for account operation, identity verification, and regulatory compliance. Nothing more.
Your data is never sold, rented, or shared with third-party advertisers. Disclosure occurs only where legally required or where you have given explicit consent.
All data in transit and at rest is protected by industry-standard 256-bit SSL/TLS encryption, matching the security protocols used by international financial institutions.
Members retain the right to access, correct, export, restrict processing of, and delete their personal data at any time, subject to lawful retention obligations.
Personal data is retained only for the minimum period required for account management, fraud prevention, and compliance. Data is securely deleted once no longer needed.
In the unlikely event of a data breach affecting your personal information, alam4d will notify affected Members promptly and take immediate remedial action.
For the purposes of this Privacy Policy, the following terms carry the meanings set out below:
alam4d collects Personal Data in the following categories, depending on your level of engagement with the Platform:
| Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full legal name, date of birth, gender, Indonesian National ID (KTP) number | Account registration, KYC verification, age verification (21+) |
| Contact Data | Email address, phone number, residential address in Indonesia | Account communication, support, transaction notifications |
| Financial Data | Bank account numbers (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, BSI, Bank Permata), e-wallet identifiers (OVO, DANA, GoPay, ShopeePay, LinkAja) | Deposit and withdrawal processing in IDR |
| KYC Documents | Photographs of KTP, proof of address, selfie with ID document | Regulatory identity verification, fraud prevention |
| Transaction Data | Deposit history, withdrawal records, wagering activity, bonus usage | Account management, dispute resolution, AML compliance |
| Technical Data | IP address, browser type, operating system, device identifiers, session timestamps | Platform security, fraud detection, performance optimization |
| Usage Data | Pages visited, games played, session duration, click patterns | Platform improvement, responsible gaming monitoring |
| Communications Data | Support chat logs, email correspondence, submitted feedback | Customer service, complaint resolution, quality assurance |
The majority of Personal Data we hold is provided directly by you when you: register an account on the Platform; complete the KYC verification process; make a deposit or submit a withdrawal request; contact our customer support team; or participate in promotions and surveys.
When you access the Platform, our systems automatically collect Technical Data and Usage Data via server logs, cookies, web beacons, and similar tracking technologies. This data is collected for security, fraud prevention, and performance purposes — not for advertising profiling.
In limited circumstances, alam4d may receive Personal Data from third parties, including: payment processors (to confirm transaction status); identity verification service providers (to corroborate KYC document authenticity); and fraud detection partners (to cross-reference risk signals). In all such cases, alam4d verifies that the third party has a lawful basis to share the data with us.
alam4d processes Personal Data on the following lawful bases, depending on the nature of the processing activity:
alam4d uses the Personal Data it collects exclusively for the following purposes:
alam4d engages carefully selected third-party service providers to support the operation of the Platform. These providers act as data processors on our behalf and are contractually bound to process Personal Data only in accordance with our documented instructions and this Privacy Policy. Categories of service providers include: payment gateway operators, KYC verification technology providers, fraud detection services, cloud infrastructure providers, and customer support platform vendors.
alam4d may disclose Personal Data to government authorities, regulatory bodies, law enforcement agencies, or courts where disclosure is required by applicable law, a valid court order, or a binding regulatory directive. We will notify affected Members of such disclosures where legally permitted to do so.
In the event of a merger, acquisition, restructuring, or sale of all or part of alam4d's business assets, Personal Data held about Members may be transferred to the acquiring or successor entity. You will be notified in advance of any such transfer, and the su ccessor entity will be required to honor the commitments made in this Privacy Policy.
alam4d will never sell, rent, lease, or otherwise commercially transfer your Personal Data to third-party advertisers, data brokers, or marketing aggregators. Your data is not a commercial asset — it is information entrusted to us for the sole purpose of operating your gaming account safely and fairly.
alam4d retains Personal Data for the minimum period necessary to fulfill the purpose for which it was collected, after which it is securely deleted or anonymized. The following retention periods apply as a general guide:
alam4d implements a layered security architecture designed to protect your Personal Data against unauthorized access, accidental loss, alteration, and destruction. Our current security measures include:
Cookies are small text files placed on your device by the Platform when you visit. They allow the Platform to recognize your browser, remember your preferences, maintain your session, and collect usage data for security and analytics purposes.
You may configure your browser to refuse non-essential cookies or to alert you when cookies are being set. Please note that disabling essential cookies will prevent you from logging in or using core Platform features. Instructions for managing cookies are available in your browser's settings menu. alam4d does not use cookies to serve third-party advertising.
As a Member of alam4d, you hold the following rights with respect to your Personal Data. To exercise any of these rights, contact our support team at [email protected] (plain text — not a link):
You may request a copy of all Personal Data alam4d holds about you. We will provide this within 30 days of a verified request, in a structured, commonly used, machine-readable format.
If any Personal Data we hold is inaccurate or incomplete, you may request that it be corrected. Minor details such as contact information can be updated directly in your Account settings.
You may request the deletion of your Personal Data where it is no longer necessary for the purposes for which it was collected, and where no legal retention obligation applies.
You may request that we limit how we use your Personal Data — for example, while a rectification request is under review — without requiring full deletion.
Where processing is based on consent or contractual necessity, you may request that your Personal Data be exported and transferred to you or to another service provider in a structured format.
You may object to processing carried out on the basis of legitimate interests or for direct marketing purposes. We will cease such processing unless we can demonstrate compelling grounds that override your objection.
The Platform is strictly intended for adults aged 21 years and above. alam4d does not knowingly collect Personal Data from individuals under the age of 21. Age verification is a mandatory step in the account registration process, and KYC documentation is required to confirm that every Member meets this requirement.
If alam4d discovers or is notified that Personal Data belonging to an individual under 21 has been collected — whether through fraudulent misrepresentation or any other means — we will immediately suspend the associated account, delete all collected data to the extent lawfully permissible, and, where applicable, return any net deposits to the originating payment method.
If you are a parent or guardian and believe that a minor in your care has registered on the Platform, please contact us immediately at [email protected] (plain text — not a link). We take all such reports seriously and will act without delay.
alam4d operates internationally and may store or process your Personal Data on servers located outside of Indonesia. Where such cross-border transfers occur, alam4d ensures that appropriate safeguards are in place to protect your data to a standard equivalent to or exceeding that which applies within Indonesia. Safeguards employed include contractual data processing agreements with third-party service providers, incorporating internationally recognized standard contractual clauses.
By registering and using the Platform, you acknowledge and consent to the transfer of your Personal Data to servers and service providers in jurisdictions outside Indonesia, subject to the protections described in this section. If you have concerns about cross-border data transfers, you may contact our privacy team at [email protected] (plain text — not a link) for further information about the specific safeguards applicable to your data.
alam4d reserves the right to update or replace this Privacy Policy at any time in response to changes in applicable law, regulatory guidance, operational practices, or the services offered on the Platform. When material changes are made, we will notify registered Members via their registered email address and publish the updated Policy on this page with a revised "Last Updated" date.
Your continued use of the Platform after the effective date of any updated Policy constitutes your acceptance of the revised terms. We encourage you to review this page periodically so that you remain fully informed about how your Personal Data is handled. If you do not agree with any update to this Policy, you should discontinue use of the Platform and submit an account closure request to our support team.
For any questions, concerns, or complaints related to this Privacy Policy or the handling of your Personal Data, please contact our dedicated privacy support team through the following channel:
If you are not satisfied with the outcome of a privacy complaint submitted to alam4d, you retain the right to escalate your concern to the relevant data protection authority or regulatory body in your jurisdiction. alam4d cooperates fully with all lawful regulatory investigations.
Have questions about how alam4d handles your data? Our FAQ page covers common questions about account security, KYC verification, and data handling. You can also review our full Terms & Conditions or visit our Responsible Gaming page.
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